Frequently Asked Questions

Giclée , commonly pronounced “jhee-clay,” are a an archival, high-quality, fine art print on canvas or fine art paper using ink-jet and digital methods. Giclée/Archival prints use inks which are tested to last over 150-200 years and are printed on acid-free surfaces.

Our French speaking customers may giggle when hearing the word Giclée, since it’s a rather naughty slang, so we prefer calling our Archival Prints “Museum Quality Prints”.

Whatever you call them, these Archival prints are the best quality prints with the longest longevity. Therefore their collectibility and investment value is higher than mass produced non-archival prints.

Our Canvas Reproductions are the highest quality Giclée prints available. We use top quality Archval Fine Art Canvas to ensure that you will own a piece of art that will last a lifetime.
They are personally inspected by our studio experts for approval of color and print quality.

Once the prints are created, they are set to dry fully and then varnished with several coats of a professional UV inhibitor and protective clear coating.
Once dry, the Canvas Giclée Prints are Gallery Wrapped with colored edges coordinating with the colors of the Painting. Gallery Wrapped using 1 1/2 inch depth bars.

Gallery wrapped means that the canvas is stapled to the stretcher bars on the back of the painting, keeping the sides of the canvas neat and professional looking)
A Frame is not necessary with a Gallery Wrapped Canvas since all of the sides of the painting are clean and neat looking, but some people have a preference to frame it as an added touch for their Home or Office Decor.

Similar to the Canvas Reproductions, our Archival Museum Quality Prints on Fine Art Paper are personally inspected by our studio experts for color accuracy and print quality.
We use the most superb Archival Fine Art Cotton Rag papers. These are Acid-Free and Archival which will last longer than a lifetime.

You will need to frame your Fine Art Archival prints on paper in order to display them. They will arrive safely wrapped and rolled up in a shipping tube.

Note: These are not “posters”. These are a much higher quality print with acid-free archival materials which are fade resistant. The Cotton rag paper is thicker stock with  light texture.

This creates a very durable protective semi-gloss surface, deepens the richness of colors and gives the surface of the print a textured brushwork similar to an original painting. When a print is Embellished, most people think the piece is an original!

This Embellishment option is only available for Canvas Reproductions.

Sure! Just email us and we’ll be happy to help! Leave us a message on our contact page.

We can customize your print order with a variety of other options.

Here’s a brief listing: Custom sizes are sometimes possible if we decide to open a new edition size. So if you want something you don’t see, just contact us for a quote.
Custom Framing: Get your print or canvas reproduction ready to hang with custom framing! Choose between our beautiful floating frames or choose your own style of framing. Just contact us for more information and we’ll even send you mock up’s of your art framed to help the process.
Custom Matting – We can have your prints arrive with Mats pre-cut and ready to frame too. Just ask.

Your orders are very important to us, so we strive to get your prints and merchandise out as quickly as possible.

That said, here are the basics:

• We ship once a week, usually mid week. (We’re a family-run business and this keeps us sane and happy)
• If you have a huge rush or special event and tight deadlines or low patience thresholds, please contact us before ordering.

In-Stock items: Including matted prints & some apparel will take an average of 4-8 business days to process and then will ship out.

Museum Quality Prints (Canvas and Fine Art Prints on Paper): It may take an average 7-18 business days to produce, dry & prepare before shipping occurs.

From our Distributor: Some items such as Phone case, beach towels, throw blankets, mugs, some posters, and much of our apparel will be shipped from our distributor. Times for arrival may vary depending on their schedule and shipping providers. From experience we see those items taking 7-14 days on average but sometimes this may go up to 21+ days for arrival if they are backed up.

Please note: Express or Rush Delivery Option only refers to the time it takes from our door to your door when the print is ready to ship. This does NOT mean that your custom printed order will arrive to you within 2-3 days of actual ordering time.

International customers may experience delays due to your country’s customs and security policies. This is completely out of our control. With some countries, this adds 10-30 days but other countries like Brazil have much longer customs delays. Some countries like in the UK, Australia, Canada, and western Europe have almost no customs delay, but we can’t predict what your country will do.

Orders of $125 or more (within the USA) get FREE SHIPPING on almost everything. Otherwsie, just add item(s) to your Shopping Cart. You will have an option to automatically calculate shipping to anywhere before you check out by simply adding your address. International customers, we discount your shipping costs by as much as 65% as a courtesy to help you out.

We do not profit on shipping costs, we actually discount our actual costs. Our cart automatically gets rates from the carriers.
If you have questions about saving when shipping multiple items or shipping internationally, contact us, we’ll be happy to help and sometimes there are custom options to group multiple items together for bigger order.

Jay is available for private commissions but on a limited basis.  Please send a note to our studio through the contact page to inquire. See Jay’s commercial art gallery for examples.

For examples, Jay has designed package designs for Emergen-C, designed apparel for Billabon, albums covers for Mishka and Echo Movement and tour posters for 311, Slightly Stoopid, The Expendables, Donavon Frankenreiter and Citizen Cope.

Yes, some of Jay’s original art is available right on our online shop under the Original Art link.  We have more available for sale to collectors, galleries, and individuals via email inquiry.

Simply contact us if you are in the market for such a purchase with specific pieces and price ranges you’re prepared to seriously invest in. Jay’s original work has gone up 10x since 2006 (updated 2021) so this is a great investment.

For commissioned work, contact us with your project and specifics in mind.

Our matted prints are a full-color art reproduction on semi-gloss paper that is mounted in a custom-cut white mat.

Think of a mat as a white cardboard with an opening that the art shows through. This allows some space between the art and the edge of the art. Most people will frame the matted print and this white mat gives a nice look and makes for easy decorating.

Our matted prints are standard size (usually 11×14 inches in outside dimension) and thus finding a frame is easy and low cost.

These prints are beautiful and make a great low-cost gift, or way to decorate or display art in your home.

Note: Matted prints are not archival nor limited edition nor signed (unless otherwise noted) but still really nice.

If you’re looking for a higher quality Giclée, you can find those in our Museum Quality Print section in our Shop menu. Our Museum Quality Prints  are available in Canvas and Archival Paper Prints. The paper Museum Quality Prints can be mounted in a mat and or frame as well, ask before ordering if you’d like that option.

When you buy a Limited Edition Print, you are investing as a collector in a rare Artist signed Giclée Print, which is hand numbered in a limited series of prints in this size and medium.

If for instance your print is in an edition of 100, that means that only 100 of this print shall be created for this limited series ever. We keep strict records of all such purchases.

Your print will arrive to you hand numbered and signed by the Artist and your name and limited edition purchase will be documented in our records. Museum Quality Prints on paper will have an embossed logo authenticity seal.

Historically, the value limited edition prints will rise dramatically as they become less available and are sold out.

When ordering Canvas Giclées – Shipping costs go up dramatically with larger canvas prints because of their size. So one option is ordering a slightly smaller size.

Also, what many customers like to do is have the canvas print shipped unassembled. You can inexpensively have a local framer or artist stretch your new canvas print once you receive it. This will allow us to ship it in a tube or smaller box and shipping will be much cheaper. If you wish to do this option, contact us.

Multiple items (especially canvases):  If you are ordering more than one canvas print, shipping weight will be affected and make the shipping cost go up. Please contact us if you need help shipping more than one canvas. We can send them unassembled in a tube and make your shipping costs much lower.

Smaller items – USPS is the best option for lower costs. When items get too large, they no longer will ship overseas and UPS is then the only option which costs much more.

Shipping Fine Art Giclée Paper Prints – This is a much less expensive way of getting art since they are lighter and shipped in tubes instead of boxes. You will have to have the print framed to display. So keep that in mind. Canvas prints are ready to hang.

We are proud of having a nearly perfect satisfaction rating and we want you to be happy too!

We sell honestly and are willing to help you before you make your purchase.

1. Please be sure to ask any questions before placing your order.
2. Please read through the detailed product descriptions before ordering.
3. Please check our sizing charts on apparel before ordering.

Return Policies:

1. All returns must be authorized.
2. Refusing to accept packages or sending anything back to us without authorization does not guarantees a refund nor exchange.
3. The following items sales are final: Original Artwork, Art prints (Including but not limited to: Museum Quality Prints, Posters, Matted Prints), Skateboards, Surfboards, Beach Towels, Jewelry, Blankets, Mobile Phone Cases, Accessories  Many of these items are made upon ordering and/or fragile so please ask questions before ordering. No exchanges and no refunds are available on these items.
4. Most apparel is exchangeable for size (Limited to 2 items per order)  but must be returned unworn and in brand-new condition. We reserve the right to charge 15% restocking fee. Customer is responsible for re-shipping costs of replacements.
5. If however your order is damaged during transit or there is a manufacture defect, please contact us so we can remedy the situation and keep you smiling.

Damage during shipping is very rare. We have almost every package arrive perfectly! However if shipping damage does occur :

1. Please let us know via our contact page
2. Be sure to include photos of the damaged packaging and items.
3. Pleaes  keep original packaging for any claims inspection that may be needed.
4. Any exchanges or returns must be approved and authorized first.
5. Requests for exchanges/returns or damage to orders must be reported within 72 hours of delivery.
6. If damage happened during transit, we will gladly help, so please don’t worry. But we are not responsible for damage that may occur from customer mishandling or neglect. So please handle your prints and ordered items gently and carefully.

1. Where we ship to– We ship to almost anywhere in the world. We get asked this a lot and yes, we regularly and successfully send art around the planet.
2. Shipping rates- Shipping costs are calculated during checkout. The cost will be shown to you before you complete your purchase. Just add your address after your cart is complete and it will give you live rates.
3. IMPORTANT: VAT/Import Taxes – Please be aware that all of the EU and most other countries have their own “Import Duty”, “VAT” and/or Brokerage fee.This is completely out of our control and we can’t predict or calculate those fees.If this is a concern, here’s some more information and suggestions:
   A) You can use this link to estimate what the VAT tax may be.
   B) You may wish to check with your local UPS office, Postal Office or Customs Office to determine what these charges may be.
   C) These fees are mandatory if your country charges them.
   D) We will not claim your order as a gift to avoid this fee, so please don’t ask us.

   NOTE: If you refuse to pay your country’s VAT or import taxes you are still responsible for the merchandise. We will not refund nor accept back merchandise due to unpaid taxes or fees. We cannot, of course, assume any responsibility for these extra charges that may be incurred in your country, and therefore these additional charges are your own responsibility.

4. Saving Money On Postage – When ordering larger canvases or multiple bigger items to be shipped outside of the United States please contact us before ordering to determine actual shipping options and costs (*Note: USPS.com does not ship oversized packages, only UPS does.) We can sometimes save you on shipping costs by shipping canvases rolled in tubes or grouping items in one box. Some items like our apparel and merchandise may ship from Europe and other counties also which means very inexpensive shipping costs on those items.
5. US Dollars – When you pay using your credit card or PayPal, the currency is converted automatically. We may also accept some cryptocurrencies like Bitcoin & Ethereum, contact us about that.
6. Shipping Cost – The shipping fees that we charge are the actual discounted shipping costs that UPS or USPS charges us. Actually, we discount foreign orders and we pay for part of your cost to help lower your order amount. Our rates are discounted up to 67% automatically.

Your orders are very important to us, so we strive to get your prints and merchandise out as quick as possible.

That said, here’s the basics:

1. We ship once a week,. We’re a family run business and this keeps us sane and happy.
2. If you have a huge rush or special event and tight deadlines or low patience thresholds, please contact us before ordering.

In Stock items: This includes things like matted prints, band tour posters, hats, posters & apparel. These will take an average of 4-10 business days to process the order and then ship out.

Custom or High-End items: Museum Quality Prints (Canvas and Fine Art Prints on Paper) are custom printed when ordered and may take 7-20 business days to print, dry & package before shipping occurs. Once it’s happily in a box, it will then ship.

Please note:  If you choose an Express Delivery Option this refers to the time it takes once the package leaves our door to land on yours. This does not factor in time needed to package and process your order. Choosing a faster shipping option does not mean that  your order will arrive to you within 2-3 days of actual ordering time.

International customers may experience delays due to your country’s customs and security policies. This is completely out of our control. With some countries this adds 10-30 days but other countries like Brazil have much longer customs delays. Some countries like in the UK, Australia, Canada and western Europe have almost no customs delay, but we can’t predict what your country will do.

Orders of $150 or more (within the USA) get FREE SHIPPING on almost everything. Otherwsie, just add item(s) to your Shopping Cart. You will have an option to automatically calculate shipping to anywhere before you check out by simply adding your address. International customers, we discount your shipping costs by as much as 65% as a courtesy to help you out.

We do not profit on shipping costs, we actually discount our actual costs. Our cart automatically gets rates from the carriers.
If you have questions about saving when shipping multiple items or shipping internationally, contact us, we’ll be happy to help and sometimes there are custom options to group multiple items together for bigger order.

We ship to almost all developed countries around the world. Please add items to your cart and proceed to checkout. If there’s a problem, let us know.  For instance: Canada, Australia, Brazil, Europe, South Africa or Japan for instance…No problem.

There’s a very few exceptions…Due to some countries being very difficult to get items to or too many fraudulent issues in the past, there are some countries that we can’t ship to. We are sorry if this inconveniences you in anyway.

Once your item ships, you’ll receive a tracking number via email. Please look for that and check your spam folders too to make sure it’s not in there.

Once you have your tracking number, you have all the information that we have access to. You can track it online. We don’t have any further information.

Please note: Many countries have customs and inspections processes that slow things down as much as 15-30 days or more. If this is the case, you may see that your package left the U.S. and there is a delay to arriving to you. That’s probably due to someone inspecting your order.

Example: A lot of countries are very quick. Bravo to Canada, the UK and Australia for instance for not slowing down things. But our friends in Brazil for instance may see 15-60 days go by while you wait for your country to process and inspect everything. We have even seen longer delays.

After a package is shipped from our studio we have no control over how long it takes to get through customs. We wish we could prevent this but it’s completely out of our control and also rather typical. Once it passes customs, it will arrive to you…Please be patient.

If you’re still concerned, please contact us.

When ordering Canvas Giclées – Shipping costs go up dramatically with larger canvas prints because of their size. So one option is ordering a slightly smaller size.

Also, what many customers like to do is have the canvas print shipped unassembled. You can inexpensively have a local framer or artist stretch your new canvas print once you receive it. This will allow us to ship it in a tube or smaller box and shipping will be much cheaper. If you wish to do this option, contact us.

Multiple items (especially canvases):  If you are ordering more than one canvas print, shipping weight will be affected and make the shipping cost go up. Please contact us if you need help shipping more than one canvas. We can send them unassembled in a tube and make your shipping costs much lower.

Smaller items – USPS is the best option for lower costs. When items get too large, they no longer will ship overseas and UPS is then the only option which costs much more.

Shipping Fine Art Giclée Paper Prints – This is a much less expensive way of getting art since they are lighter and shipped in tubes instead of boxes. You will have to have the print framed to display. So keep that in mind. Canvas prints are ready to hang.

When you attempt to place an order with an online merchant such as us, sometimes your bank or credit card will put a “temporary hold” on the funds you were going to pay with.
If your order didn’t process but you see money coming out of your online statement, give it a day or two and the ‘temporary hold’ will release and the funds will go back into your account. This is done by your credit card/bank, not us.

We have a lot of pride and take many measures to keep your order safe. That said, sometimes during transit damage can rarely occur.

If the box or tube that your item was shipped in is noticeably damaged please keep all packing materials and send us photos so we can file a damage claim immediately. We must file the claim within 14 days of receiving the order. This is a generally easy process, so don’t stress. Also, we’re here to help.

We’ll handle the claim and get you a replacement.

We are not responsible for any damages that are caused by mishandling though. So please be careful when unpacking and handling your art.

Decline or Card issue: Once in a while, a credit card won’t process or will decline. You may see an error or it might not check out. This is a bummer. But it’s easy to fix.

Most of the time, is because your address doesn’t match your Card Holder Information on file. Maybe you moved and didn’t update your credit card records? Maybe you mis-spelled something or used an abbreviation?

As a security measure, if the address is misspelled or slightly different from what your Credit Card Company has on file, our fraud filters will decline the transaction to protect you.

You should check your Credit Card Bill and verify that everything is up to date and accurate. Try using different credit card or payment method. Or choose Amazon Pay or PayPal which will bypass our fraud filters and use theirs instead. Sometimes clearing your browser cache helps before doing this.

Error on site: If you notice an error when ordering, try to refresh browser or try a different browser. If this doesn’t help, please email us so we can correct the issue.

If this doesn’t help and you have some issue with placing an order, please contact us, we’ll be happy to help and would appreciate knowing of any issue.